Online Payments Platform - Custom eLearning Development Case Study

Driving Voluntary Completion of Compliance Training

Client

The client for this project is a global open digital payments platform. Fueled by a fundamental belief that having access to financial services creates opportunity, the company is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy.

Challenge

The client wanted an HR-driven compliance course that would convey their values and challenge team members to think more deeply about their own unconscious biases and stereotypes. The catch? It wasn’t going to be a required course. As such, eLearning Brothers needed to create a truly dynamic and unique compliance training that learners would want to take—even though it wasn’t mandatory.

An introduction to different types of bias.

People are just taking this on their own! They’re having conversations about it because it’s making them think.

Strategy & Solution

We created story-driven scenarios that put the learner in the driver’s seat, making decisions and seeing the impact of their decisions on others. To start the course with an eye-opening example, we replicated the gender portion of the Harvard Implicit Association Test using an authoring tool and some additional JavaScript. The course also includes reflection opportunities that have no right or wrong answer but encourage the learner to think about themselves.

An interactive scenario plays out a conference call in which team members make very common statements that demonstrate bias. The learner is then asked to identify the type of bias displayed.

After getting feedback on the type of bias demonstrated by the previous statement, the learner is asked to choose what they think would have been a more neutral, less biased statement.

Results

The overall reaction has been positive, with the course earning an average score of 4.2 out of 5 upon rollout. The goal for the initial rollout was a 5-10% uptick on completion. The course has outperformed the goal, driving a 15% uptick in individuals voluntarily taking this course.

Great course—got me to think. Loved the interaction.

Learner feedback

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