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These are non-essential cookies controlled by the cookie banner. If you're a visitor to a site supported by HubSpot, you can opt out of these cookies by not giving consent.
If you are logged in to HubSpot, HubSpot will set additional authentication cookies. Learn more about cookies set in the HubSpot product. You can also see whether a contact accepted these cookies in their timeline.
This is the cookie used for the chatflows tool. If you're a visitor, this allows you to chat with a representative on the site.
With the Consent to collect chat cookies setting enabled, HubSpot will prompt visitors for consent to drop a cookie in their browser before the start a chat or when they attempt to the leave the page during a chat conversation. This cookie is used to interact with website visitors and provide a visitor's chat history.
If you choose to display the banner before the visitor starts a chat and the visitor does not give consent, they will not be able to start the chat.
If you choose to display the banner upon exit intent, however, the visitor can start the chat, but if they don't consent to cookies before navigating away from the page, the chat widget will reset and the conversation will end.
With this setting disabled, a visitor can start a chat and give consent to process their information via the Consent to process setting.
Visitors can also accept or decline cookies on the HubSpot cookie banner if it is enabled on your pages.